Privacy statement

The following statement explains our policy regarding the personal information we collect about you.

Who are we?

The Packaging Hub is a programme based in and around activity of IOM Communications Ltd, a wholly owned trading subsidiary of the Institute of Materials, Minerals & Mining (IOM3). This website is maintained and hosted by IOM3, whose registered address is 297 Euston Road, London NW1 3AD.

How do we collect information from you?

On our contact form you are asked to submit personal information about yourself (name and email address) in order to receive a response. By entering your details in the fields requested, you enable us to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. We will act in accordance with current legislation and aim to meet current Internet best practice.

Submitting personal information

When you supply any personal information to us (eg via the contact form) we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, we must let you know how we will use it; and we must tell you in advance if we decide to pass the information on to anyone else. We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met. We will ensure that all personal information supplied is held securely, in accordance with GDPR.

Access to your personal information

You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. Please address requests via our contact form.

Direct marketing and user surveys

If the services on this site expand, there may be more opportunities to enhance the services provided to you. If you decide to opt in to receiving information, from time to time we may send you details of other services and products that may be of interest to you and offer you the opportunity to subscribe to them. We may also offer you the opportunity to participate in surveys, carried out by us or our agents, that help our research into the types of service we offer. We will keep a record of information provided by you for no longer than six months. Please note that any information you provide to us will only be used internally. It will never be supplied to third parties without first obtaining your consent unless we are obliged by law to disclose information.

If you wish to opt in to receiving marketing information via email, please send your request via our contact form.


Please see our cookies page for information on how this site uses cookies.

Your rights

Under the General Data Protection Regulation you have the right to access, update, erase, change or correct your personal information.

You can also:

  • Withdraw your consent for our use of your information, where our processing is based on your consent
  • Restrict and/or object to the use of your personal information

You have the right to request a copy of the information we hold about you. Please contact us at the address given at the end of this policy.

Full explanations of your rights are available on the ICO website at

Please note that in some cases, if you do not agree to the way we process your information, it may not be possible for us to continue to provide services to you.

Please contact us if you have any questions about how we use your information. If you are unhappy with how we have handled your information you should let us know so that we can investigate your complaint or you can contact the Information Commissioner’s Office at

Contact us

You can use our contact form or write to Katherine Williams, The Packaging Hub, The Institute of Materials, Minerals & Mining, 297 Euston Road, London NW1 3AD, email